PRIVACY POLICY

1. Introduction

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our mobile applications, create an account, publish offers, subscribe to premium features or contact us.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023, where applicable.

2. Personal Information We May Collect

Depending on how you use the Platform, we may collect the following categories of information.

2.1 Account Information

This may include your name, email address, username, telephone number, profile information and other details you provide when registering or managing your account.

2.2 Offers and User Content

We may collect and display information you submit, including deal descriptions, product images, promotional codes, comments, business information and other content you choose to publish.

Please avoid publishing sensitive personal information about yourself or others unless it is necessary and you have a lawful basis to do so.

2.3 Subscription and Transaction Information

If you purchase a premium subscription or use a paid feature, we may process information such as your subscription plan, payment status, transaction reference, billing history, renewal date and cancellation status.

Payment-card or other financial details may be processed by the relevant payment provider. The actual information accessible to AwoofHub depends on the payment system used.

2.4 Technical and Usage Information

When you access the Platform, we may collect technical information such as your IP address, browser type, device information, operating system, access times, pages viewed, referring URLs and interactions with Platform features.

The information collected depends on the technologies and services implemented on the Platform.

2.5 Communications and Support

If you contact us, we may retain your message, email address, relevant account details, attachments and correspondence necessary to respond to your enquiry and maintain appropriate support records.

2.6 Cookies and Similar Technologies

We may use cookies or similar technologies to operate the Platform, remember preferences, maintain sessions, improve functionality, understand usage and, where implemented, support analytics or advertising.

Where consent is required, we will request it before using the relevant non-essential technologies. You may also be able to manage cookies through your browser or the Platform's cookie settings.

3. How We Use Personal Information

Subject to applicable law, we may use personal information to:

• Create and manage user accounts.
• Publish and manage deals, offers and other user-submitted content.
• Operate, maintain and improve the Platform.
• Process subscriptions, billing records and cancellation requests.
• Respond to customer support enquiries.
• Send essential service notices, account alerts and transaction-related communications.
• Send promotional messages where permitted by law and, where required, with your consent.
• Detect fraud, scams, abuse, unauthorised access and security incidents.
• Enforce our Terms of Service and Community Guidelines.
• Analyse Platform performance and user engagement using appropriate safeguards.
• Comply with applicable laws, lawful requests and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes incompatible with the purposes disclosed to you unless permitted by applicable law.

4. Lawful Basis for Processing

Where required by applicable data protection law, we process personal information on an appropriate lawful basis, which may include:

• Your consent.
• The performance of a contract or steps taken at your request before entering into a contract.
• Compliance with a legal obligation.
• Legitimate interests pursued by AwoofHub or another party, where permitted and balanced against your rights.
• Another lawful basis recognised by applicable law.

Where processing depends on consent, you may withdraw that consent, subject to any legal consequences or other lawful basis for continued processing.

5. How We Share Personal Information

We may share relevant personal information with:

• Service providers: Companies that help us host, maintain, secure or operate the Platform.
• Payment providers: Providers that process subscription payments or assist with payment verification.
• Analytics and technical providers: Providers used for performance monitoring, diagnostics or analytics, where implemented.
• Business and promotional partners: Where necessary to deliver a promotion, referral programme or service you choose to use, subject to applicable law.
• Professional advisers: Lawyers, auditors and other professional advisers where reasonably necessary.
• Authorities and legal recipients: Where disclosure is required by law, a valid legal process or a competent authority.
• Business successors: In connection with a proposed or completed merger, acquisition, restructuring or transfer, subject to applicable law and appropriate safeguards.

We do not disclose personal information simply because a third party requests it. We assess the purpose and legal basis for disclosure as required by applicable law.

6. Third-Party Links and Sellers

AwoofHub may link to external websites, applications, sellers and promotional partners.

When you leave AwoofHub, the third party's privacy practices apply to its collection and use of your information. We do not control the independent privacy practices of external services.

Please review the relevant third party's privacy policy before submitting personal information or completing a transaction.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining records, preventing fraud, resolving disputes and complying with legal obligations.

Retention periods may differ depending on the category of information, the purpose of processing and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or securely dispose of it, subject to lawful retention obligations and technical limitations.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

No online service can guarantee absolute security. You should use a strong password, protect your account credentials and notify us promptly if you suspect unauthorised access.

Where required by applicable law, we will respond to personal data breaches and notify affected persons or relevant authorities as legally required.

9. International Transfers

Some service providers may process or store information outside Nigeria. Where personal information is transferred internationally, we will take the steps and apply the safeguards required by applicable data protection law.

Further details may be provided where necessary to explain a material transfer or the safeguards used.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in circumstances where deletion is legally required or permitted.
• Object to certain processing activities.
• Request restriction of certain processing.
• Request a copy of certain information in a portable format where applicable.
• Withdraw consent where processing relies on consent.
• Object to direct marketing.
• Lodge a complaint with the relevant data protection authority.

These rights may be subject to legal exceptions. We may need to verify your identity before responding to a request.

11. Children's Privacy

The Platform is not intended for use by persons who are below the minimum age permitted under our Terms of Service.

We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can assess the situation and take appropriate action.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can control the use of cookies through your browser settings.

13. Marketing Communications

Where permitted by law, we may send information about AwoofHub features, deals, offers and promotions.

You can opt out of promotional emails by using the unsubscribe method provided in the message or by contacting us. Essential service, security and transaction-related communications may still be sent when necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.

We will update the “Last Updated” date and provide notice of material changes where required by law or reasonably appropriate.

15. Contact Us

For privacy questions, requests concerning your personal information or complaints about how your information is handled, contact:

Awoofhub Technology Limited

Email: info@awoofhub.ng

Website: AwoofHub.ng

Please describe your request clearly. We may ask for additional information to verify your identity and protect your information.