Billing, Subscriptions and Refund Policy

1. Introduction

This Billing, Subscriptions and Refund Policy explains how AwoofHub handles subscription plans, premium features, payments, automatic renewals, cancellations, refund requests, payment errors and related billing support enquiries.

This Policy applies to payments made to AwoofHub for subscriptions and other paid Platform features.

We aim to handle billing matters fairly and transparently, in accordance with our Terms of Service, the terms disclosed when a service is purchased and applicable Nigerian law.

Please read this Policy together with our Terms of Service before purchasing a paid service.

2. Subscription Plans and Premium Features

AwoofHub may offer free and paid subscription plans that provide access to additional Platform features or functionality.

Depending on the services available, paid features may include premium subscriptions, enhanced visibility, promoted offers, advertising placements and other commercial features.

The applicable subscription plans, features, prices, billing periods and other material conditions will be displayed on the Platform or during the relevant purchase process.

Features included in a subscription may differ between plans. We encourage you to review the plan description before completing your purchase.

Unless expressly stated otherwise, subscription fees are payments for access to the features of the selected plan during the applicable subscription period. They are not deposits, cashback balances or funds held on behalf of users or third-party businesses.

3. Subscription Payments and Activation

You must pay the applicable fee using a payment method made available by AwoofHub for the relevant service.

A subscription ordinarily becomes active after successful confirmation of payment, unless otherwise stated during the purchase process.

Payment confirmation and subscription activation may occasionally be delayed because of payment-provider processing, technical issues or other circumstances beyond our immediate control.

If your payment is successful but the relevant subscription or paid feature is not activated, please contact us using the details in Section 12.

4. Billing Periods and Automatic Renewal

All AwoofHub paid subscriptions automatically renew by default at the end of each billing period unless the subscriber cancels before the next renewal charge is processed.

By subscribing, you authorise AwoofHub to charge the applicable subscription fee automatically at the beginning of each renewal period using the payment method authorised for your subscription.

Before completing a subscription, you will be informed of the applicable price, billing interval, automatic-renewal arrangement and cancellation procedure.

5. Cancelling a Subscription

You may cancel your subscription using the cancellation method provided by AwoofHub or, where applicable, through the third-party platform used to purchase the subscription.

To prevent the next renewal charge, you should cancel before the next billing date and allow reasonable time for the cancellation to be processed. Any specific cancellation deadline will be disclosed where applicable.

Once cancellation has been successfully processed:

• Future subscription renewals will stop.
• You may ordinarily continue to access your premium features until the end of your current paid subscription period.
• Your subscription does not ordinarily end immediately merely because you have cancelled.
• Your subscription will expire at the end of the paid period and will not renew, provided cancellation was completed in time to prevent the next charge.

Please retain any cancellation confirmation you receive.

If you are charged after successfully cancelling before the applicable renewal deadline, please contact us so that we can investigate.

6. Refund Requests and Eligibility

Refund requests are assessed individually, taking into account the circumstances of the transaction, the service purchased, the applicable purchase terms and legal requirements.

You may contact us to request a refund or billing review if:

• You believe you were charged incorrectly.
• You were charged more than once for the same transaction.
• A payment was taken but the applicable subscription or paid feature was not activated.
• You were charged after successfully cancelling before the applicable renewal deadline.
• You believe a payment was made without your authorisation.
• You experienced another billing error or circumstance that may entitle you to a refund under applicable law or the terms of your purchase.

Submitting a refund request does not automatically guarantee that a refund will be approved.

However, nothing in this Policy excludes or restricts any refund, cancellation or other remedy that you are legally entitled to receive.

7. Subscription Periods Already Started

Unless required by applicable law or expressly stated in the terms applicable to the relevant offer, cancelling a subscription does not automatically entitle you to a refund for a subscription period that has already begun.

Cancellation ordinarily prevents future renewal charges while allowing you to retain access until the current paid subscription period expires.

Any approved refund will be handled in accordance with the applicable purchase terms, payment arrangements and legal requirements.

8. Failed Payments, Duplicate Charges and Billing Errors

Payments may occasionally fail, remain pending, be processed more than once or be debited without the corresponding service being activated.

If you experience a payment problem, please contact us and provide the transaction details reasonably necessary for us to investigate.

Where a payment has been duplicated, incorrectly processed or taken without the corresponding paid service being provided, we will review the circumstances and determine the appropriate remedy in accordance with applicable law and the relevant purchase terms.

A pending transaction or temporary debit may also be subject to the processing and reversal procedures of your bank or payment provider.

Where necessary, you may be asked to contact your bank or payment provider to confirm the status of a transaction or obtain further assistance.

9. Third-Party Purchases and Seller Transactions

AwoofHub may display offers, promotions or listings relating to products or services supplied by third-party businesses.

If you purchase a product or service directly from a third-party seller, that seller is ordinarily responsible for the transaction, including delivery, product quality, returns and refunds, subject to applicable law and any terms governing the transaction.

AwoofHub subscription fees and other payments made directly to AwoofHub are separate from payments made to third-party sellers.

If your concern relates to a misleading offer, inaccurate listing or other issue involving content published on AwoofHub, you may report it to us at info@awoofhub.ng.

Nothing in this section excludes any responsibility or legal obligation that applies to AwoofHub under applicable law.

10. Unauthorised Payments

If you believe that a payment was made without your authorisation, contact us promptly at info@awoofhub.ng.

You should also contact your bank or payment provider where appropriate to report the transaction and follow its security procedures.

We may investigate the transaction and take reasonable steps to protect the relevant account or prevent further unauthorised activity.

Do not send your password, payment PIN, full card number or other sensitive payment credentials when contacting us.

11. Refund Processing and Resolution

We will review the information provided with your request and may ask for additional details where reasonably necessary.

If a refund is approved, we will arrange for it to be processed through the applicable payment method or payment provider where possible.

The time required for the refunded funds to appear in your account may depend on the payment provider, bank or financial institution involved.

If we cannot approve your request, we may explain the reason where appropriate.

If you disagree with the outcome, you may contact us with additional relevant information or pursue any remedy available to you under applicable law.

Nothing in this Policy prevents you from exercising a legal right or seeking assistance from a relevant consumer-protection authority or other competent body.

12. How to Request Billing Support or a Refund

To request a refund, report a billing issue or obtain assistance with a subscription, email:

Email: info@awoofhub.ng

Please include the following information where available:

• The email address associated with your AwoofHub account.
• The date of the transaction.
• The amount charged and currency.
• Your payment or transaction reference.
• The subscription plan or paid service involved.
• A brief explanation of the issue.
• Relevant receipts, screenshots or cancellation confirmations.

Please do not include your password, payment PIN, full card number or other sensitive payment credentials.

We will review your enquiry and respond as reasonably practicable.

13. Changes to This Policy

We may update this Policy to reflect changes to our payment systems, subscription plans, services or legal obligations.

The updated version will be published on the Platform with a revised “Last Updated” date.

Where an update materially affects an existing paid arrangement, we will provide any notice or other rights required by applicable law or the relevant purchase terms.

14. Contact Information

AwoofHub Technology Limited

Website: AwoofHub.ng

Email: info@awoofhub.ng

For further information about the general rules governing your use of AwoofHub, please read our Terms of Service.